Product and account help
For sign-in, classroom access, synchronization or account recovery, first open the teacher app. Built-in account recovery and backup tools are designed to keep existing classes and student records intact.
Billing and Paddle
Use the billing controls inside the teacher account to review subscription status, update payment details or cancel renewal. Paddle is the merchant of record and supplies transaction receipts and the final localized total.
For a suspected duplicate, incorrect or unauthorized charge, keep the Paddle transaction ID and receipt email available. The cancellation and refund policy explains the review process. Email billing@getclassvillage.com when account billing controls do not resolve the issue.
Privacy and child-data requests
Teachers and schools can request access, correction, export or deletion of classroom data by emailing privacy@getclassvillage.com. Include the teacher account email and school name, but do not send a student’s password, access code, medical details or other unnecessary sensitive information.
Read the privacy and child-data notice and school data-processing commitments before requesting a school-wide production review.
Contact ClassVillage
Email support@getclassvillage.com. Include your teacher account email, a short description of the problem and any relevant error message. Do not email student passwords or classroom access codes.
School, partnership and general questions can be sent to hello@getclassvillage.com. ClassVillage remains in test mode, and production billing has not opened.